"Hero Tips" & Warranty
Detangle your hair.
This is a very important step prior to shampooing your hair.
Using a wide tooth comb or a detangling brush, gently comb out your hair extensions. Always comb or brush the hair from the bottom up doing small sections at a time. The more careful you are with your extensions the longer they will last. Support your attachment when brushing or combing your hair.
If the hair feels dry or heavy it is time to shampoo!
Shampoo your hair at least once a week. Shampoo your hair more often if you have increased perspiration or have been exposed to a dusty environment. Curly textures require frequent shampoos or co-washes to look its best. Clean your hair extensions with a mild moisturizing shampoo.
Wash your hair in a downward motion, working shampoo from the top down in one motion. Condition your hair with a moisturizing conditioner. Following with the conditioner in the same manner.
Condition-Wash or "Co-Wash"
Substitute conditioner for shampoo. Wash your hair in a downward motion, working conditioner from the top down in one motion. Rinse well and then style. This is great for curly styles.
Never sleep with loose wet hair, for it may tangle while you sleep.
Brush or comb gently and avoid any excess tension. Always comb or brush the hair from the bottom up, small sections at a time. The more careful you treat your extensions the longer they will last. Support your attachment when brushing or combing your hair. We also strongly recommend the use of a de-tangling brush to comb your hair extensions every day so that it does not develop tangles, especially in the nape area.
Heat is your hair's biggest "villain".
The more you use it, the shorter the lifespan of your hair. Use heat in moderation. Do not use high temperatures. High temperatures will damage the hair, including permanently altering the hair texture. Use styling products that are alcohol free.
Put your hair “up” at night. Braid or pin curl your hair before going to sleep.
This is important in preventing tangles.
We offer a limited warranty that covers the wefts of the bundles we sell including...
Excessive shedding (Minimal shedding is natural with ALL textures)
Extreme matting (Not caused by chemical damage)
Wefts are unraveling
Warranty will be VOID if...
Wefts have been cut
Length has been cut or broken off more than 2 Inches
Hair has been "Over Processed" with harsh chemicals
Damaged by "Extreme Heat" (e.g. Flat Iron, Curling Iron)